Shipping policy
Order Processing Time
All orders are processed within 5 - 11business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay beyond this window.
Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information (where available).
| Destination | Estimated Delivery Time |
|---|---|
| International | 5-11 business days |
Please note: delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, local courier handling, weather conditions, or other circumstances outside our control.
Total estimated time from order to delivery: approximately 5–11 business days (processing + shipping).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties, and Taxes
[Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Customs policies vary by country, so please contact your local customs office for more information before placing an order.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after it is first issued.
Multiple Packages
Some orders may be shipped from different warehouses depending on product availability, which means you may receive items in separate packages at different times. This is normal and does not indicate an issue with your order.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at [untoldt17@gmail.com] with your order number so we can investigate with the carrier.
We are not liable for packages that are confirmed as delivered by the carrier to the address provided at checkout but are lost, stolen, or misplaced after delivery.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at [untoldt17@gmail.com] — we will do our best to correct it before the order ships, but cannot guarantee changes once an order is in processing.